Ever wondered what it is an Ombudsman does? Victorian Ombudsman Deborah Glass joins Amy to talk about her role and how, if done properly, the VO is likely to be “a bit of a thorn in the side of the government of the day.”

“The term itself is Swedish,” she explains. “…It loosely translates to ‘defender of the people’ and it’s a concept that’s been around for arguably a couple of thousand of years.”

Amy and Deborah discuss the day-to-day workings of the VO office, and how her staff of 100 are dealing with everything from headline-making reports – like the investigation into the Andrews government's hard lockdown of the public housing towers last year – to much more grassroots concerns regarding individuals, across all council municipalities in the state.

Listen to the full interview below.